Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of tendrei.com and the Tendrel AI operations platform (the "Service"), an AI-powered query layer for factory-floor data systems, including CMMS, SCADA historians, and MES platforms. The Service is operated by Tendrel, Inc. ("the Company") at 1163 West Randolph Street, Floor 3, Chicago, IL 60607. By accessing or using the Service to request early access, review product information, or participate in a pilot program, you accept these Terms. If you disagree, do not use the Service.

2. Use of the Service

• You must be at least 18 years old, unless you have consent from a parent or legal guardian to use the Service.
• You must not use the Service unlawfully, disrupt its operation, or seek unauthorized access to connected systems, databases, or data.
• You may not scrape, reverse-engineer, or copy the Service except where applicable law permits it.

If you connect factory systems to the Tendrel platform under a pilot or subscription agreement, you represent that you are authorized to provide the granted read access. AI-generated answers are provided only for operational reference and are not professional engineering, safety, maintenance, or regulatory advice. Your team remains responsible for all operational decisions.

3. Intellectual Property

The Company or its licensors own the Service, including its text, graphics, logos, and software, which are protected by U.S. and international intellectual-property laws. We provide a limited, non-exclusive, non-transferable license to access the Service for its intended purpose.

4. User Content

You are responsible for content submitted through the Service, including through contact forms, email, or queries sent to the AI engine. You represent that you possess all rights required to submit it. You grant us a limited license to use, store, and process that content as needed to provide the Service and respond to your inquiry.

Factory operational data read from connected plant systems is handled under your pilot or subscription agreement. The Company processes the data transiently to produce query responses and does not claim ownership of it.

5. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED USD $100.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.

7. Indemnification

You agree to defend, indemnify, and hold harmless the Company from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any third-party right.

8. Termination

We may suspend or end your access to the Service at any time, with or without notice, including for violating these Terms. Provisions that should survive by their nature will continue, including Sections 3, 5, 6, 7, 9, and 10.

9. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law principles.

Informal Resolution. Before filing a claim, you agree to contact the Company at [email protected] and attempt informal resolution for at least 60 days.

Arbitration. Any dispute that cannot be resolved informally will be settled by binding arbitration administered in Illinois, USA under the rules of the American Arbitration Association ("AAA"). Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. You and the Company each waive the right to a jury trial and the right to participate in a class action.

Exception. Either party may seek injunctive relief in a court of competent jurisdiction located in Illinois, USA for intellectual-property infringement or unauthorized access to the Service.

10. Changes to These Terms

We may revise these Terms periodically. We will post material changes with a new "Last updated" date. Your continued use of the Service after the updated Terms' effective date means you accept them.

11. Contact